Repair intake3 min read
What to send before an inverter or UPS repair assessment
A clear description of when the fault happens helps the technician scope the diagnostic work.
Identify the unit
Photograph the exterior model label and display if safe. Include the equipment type, model, any visible fault code and whether the system was running on solar, mains or battery when the issue first appeared.
Explain when the fault repeats
Say whether the unit fails on startup, drops out under load or behaves differently when the battery is connected. Mention recent changes or prior repair attempts. Avoid opening the unit or testing live terminals.
Agree the scope and handover
Ask what the initial assessment includes, when parts or fees will be confirmed and what testing is planned before collection.